Operations
Guide activities, documents and information inside a consistent workflow.
Turn email into the starting point of an intelligent business process
PlugEasy reads emails and attachments, extracts useful information through AI, Machine Learning and OCR, and can trigger cases, tickets, tasks, approvals and structured workflows.
WHAT IT DOES
PlugEasy turns specialist work into a structured process.
PlugEasy reads emails and attachments, extracts useful information through AI, Machine Learning and OCR, and can trigger cases, tickets, tasks, approvals and structured workflows.
Control
Keep statuses, deadlines, responsibilities and exceptions visible.
Management
Turn operational data into portfolio views and decision support.
WHO IT IS FOR
Built for a specific operating context.
Shared mailbox teams, customer service, back office and any organisation where email is the entry point of a business process.
Guide the work
Activities, information and documents are organised around the process rather than scattered across separate tools.
Make the process observable
The goal is to replace fragmented manual work with a process that is easier to trace, measure and evolve.
Use the history
Operational information can be consolidated into trends, workload views and decision support appropriate to the process.
OPERATIONAL FLOW
From input to managed outcome.
The exact configuration depends on the organisation, but the product is designed around a clear, traceable sequence.
01Capture the input
02Structure the information
03Guide the activity
04Track the outcome
05Reuse the data
INTEGRATION
Part of the information system, not another isolated island.
Integration is shaped around the specific process, existing systems and the information that must move between them.
Process → Control → Result → Management.
WHO IT IS FOR · ORGANISATION
Which teams are involved inside the organisation.
Beyond the target market, the solution typically involves different teams depending on whether they use the product, own the process or govern its adoption.
Operational users
- Back Office / Administrative Teams
- Customer Service / Ticketing
- Commercial Teams / Sales Operations
Process owners
- Organisation & Process Management
- Business Owners of the involved functions
IT, security and governance
- IT Architecture / Integration
- ICT Security / CISO
- Digital Transformation / Innovation
The exact organisational model varies by customer; these are the functions most closely connected to the process supported by the product.
PLUGEASY
Discuss workflow and integration.
DEPLOYMENT & SECURITY
On-premise or SaaS. The same solution in the deployment model that best fits your organisation.
All Micra products can be deployed on-premise or provided as SaaS on Micra infrastructure. Architecture, security, operational resilience and governance are designed in line with the applicable requirements of DORA and NIS2.
On-premiseMicra SaaSDORANIS2